Refund + Cancellation Policy

Effective Date: May 2, 2026

This policy applies to advisory and consulting service engagements provided by Kolovoz Advisory, unless different terms are stated in a signed service agreement.

Free Diagnostic (No Charge)

Initial diagnostic or audit calls offered at no charge do not create a paid engagement and therefore do not involve refund eligibility.

Paid Advisory Deposits and Milestones

Paid services may include an upfront deposit, milestone billing, or fixed-fee phases. Deposits and milestone invoices reserve advisory capacity and delivery time, and are applied to the agreed scope.

Delivery Commencement

Delivery is considered started when we begin any billable activity, including planning, research, document drafting, implementation guidance, meeting preparation, or scheduled advisory sessions.

No-Refund Conditions

Fees are generally non-refundable for completed work, delivered advisory materials, attended sessions, or time reserved for your engagement. Once delivery has started, refunds are not available for work already performed.

Partial Refund Review Criteria

If delivery has not fully started, or if only part of the agreed scope was performed, we may review a partial refund request in good faith. Review factors may include completed hours, delivered milestones, reserved calendar time, and direct project costs already incurred.

Cancellation and Rescheduling Windows

Rescheduling requests made at least 24 hours before a scheduled session are typically accommodated. Cancellations or reschedules requested with less than 24 hours notice may be billed as used time.

Client No-Show Handling

If a client does not attend a scheduled session and does not provide timely notice, the session may be treated as delivered and billed in full. Rebooking after a no-show is subject to availability.

Chargeback Communication Protocol

Before initiating a chargeback, clients agree to contact us first through the Contact page so we can review the concern and attempt resolution. Chargebacks filed without prior communication may delay support and require us to submit service records, contracts, and delivery evidence to the payment provider.

Exceptional Remedies

Where appropriate, we may offer a remedy other than a refund, such as a credit, scope adjustment, or replacement session. Any exceptional remedy is provided at our discretion, subject to contract terms and applicable law.

Refund Request Process and SLA

To request a refund review, contact us through the Contact page and include your name, engagement details, invoice reference, and reason for request. We aim to respond to complete requests within 7 business days.

Delivery Policy

Services are delivered remotely through video calls, email, shared documents, and written advisory outputs. Delivery timelines depend in part on client responsiveness, approvals, and access to required information. Clients are expected to review deliverables and provide feedback or acceptance within the feedback window defined in the service agreement, or within 5 business days if no specific window is stated.

Contact

For refund, cancellation, or delivery questions, please use the Contact page.